Warranty

Boutique du Lac warranty

For a period of 1 year, Boutique du Lac offers you a guarantee on all your purchases made with us. In the event of a defective item that manifests itself within this period, we will offer you store credit or an exchange, depending on the condition of the product and its availability.

Please note that this warranty does not apply to items that have been damaged by accidental breakage, normal wear and tear and excessive wear.

Manufacturer's warranty

The majority of our products in inventory benefit from a manufacturer's warranty. These guarantee manufacturing defects and exclude accidental breakage, normal wear and tear and excessive wear. These warranties apply for a period of 1 year. It should be noted that the final decision rests with the manufacturer when applying the warranty.

We recommend that you contact one of our customer service agents to find out the details of the manufacturer's warranty for a particular item.

Please note that the delivery costs are the responsibility of the customer and the costs vary depending on the case. These costs include transportation from the customer to the manufacturer and from the manufacturer to the customer. Boutique du Lac will be happy to help you send your products to the manufacturer.

It remains important that the product that you want to send in warranty is clean and cleaned according to the manufacturer's requirements. We reserve the right to return the product at the customer's expense if the condition is not fully met.