Return policy

Do you offer a satisfaction guarantee / return policy?

Boutique Du Lac is aware that buying sporting goods online can sometimes be complex, which is why it offers you the possibility of exchanging the model purchased for the model that suits you. With your order you will receive a return label. You just have to stick it on the box or the packaging and send it back to us. When we receive the item, we will contact you to refund or replace it.

Brand new product with original packaging: you have the option of having an exchange, store credit, or full refund. You must return everything to yourself within a reasonable time.

Product in new condition but without the original packaging: You can send everything back to us. You can choose either a replacement or store credit. 

Used product that does not suit you: You can return the product that you do not like to us. It will be up to us to judge whether the product can be replaced or exchanged. No refund on products used. 

Packaging Policy for Returns: You must package the returned product the same way it was shipped to you. That is, in suitable packaging. No adhesive paper or shipping labels may be placed on shoe boxes or labels. A charge of half the value of the product will be withheld from the refund.

Feel free to use live communication or contact us by phone for more details.